Support

  • Technical Support

    NEB strives to offer the highest level of customer service, with a personalized approach; speak with one of our scientists to get your questions answered.

    OverviewRequest support

  • US Customer & Order Support

    Our Customer Service representatives are available to answer questions about your order, product availability, pricing and shipping.

    OverviewRequest support

  • International Customer & Order Support

    Access the contact information and web addresses for our international subsidiary offices and distribution network.

    International contact info

  • Customer Suggestions & Feedback

    Have a suggestion for the improvement of our products & services? We are always looking to improve. Share your ideas with us!

    Send feedback/suggestions

  • Find My Local US Sales Representative

    Access the contact information for your the US sales representative in your region, or request to be contacted.

    Find repRequest to be contacted

  • New Lab/Biotech Discount

    Are you setting up a new lab, either academic or biotech startup? Learn more about how you can take advantage of our one-time 40% discount offer.

    Learn more

  • Catalog & Literature Request

    Order print copies or download PDFs of some of our most popular literature, including brochures, posters, and the NEB Catalog & Technical Reference [print only].

    Request Catalog & Literature

  • NEBnow® Freezer Program

    Benefit from the convenience of onsite access to our high quality reagents with the NEBnow Freezer Program.

    OverviewFreezer locator

  • NEBsolutions® / OEM

    Looking for custom or bulk products & packaging? Learn more about the benefits of collaborating with NEB.

    OverviewSubmit an inquiry

  • Promoting Science Education

    NEB provides educational course support, molecular biology training and supporting materials for iGem and BioBuilderClub.

    Learn moreRequest materials

  • Packaging & Shipping

    Learn more about how NEB products are packaged and delivered, including how to qualify for free shipping.

    Learn more

  • Quality Assurance

    NEB strives to deliver the highest quality products; learn more about our quality policy.

    Learn more