US Customer & Order Support


New England Biolabs values its customers, and strives to make their experience the best it can be. While your technical/scientific questions should be directed to Technical Support, our Customer Service representatives are available to answer your questions about pricing, product availability, ordering and shipping.

If you are looking to order products from NEB for the first time and need to set up a new account with us, please compete and submit the necessary documentation to us.

We're here to help.

Request US Customer & Order Support

Phone: 1-800-632-5227 (Monday - Friday 9:00 AM - 8:00 PM EST)
Email: (International customers: please contact your local subsidiary or distributor)
Online form: Request support below.