NEB Technical Support
For Scientists, By ScientistsNew England Biolabs was established in the mid-1970s as a cooperative laboratory of experienced scientists. It was conceived to be a part of the scientific community by providing top quality tools and experimental expertise. This basic philosophy has continued to the present day and has led to long-standing relationships with many of our fellow scientists.
Our technical support model is unique as it utilizes most of the scientists at NEB. Several of our product lines have designated technical support scientists assigned to servicing customers in those application areas. Any question regarding a product is could be dealt with by one of the technical support scientists, the product manager who is the scientist responsible for manufacturing the product, a product development scientist who may have helped develop the product, or by a researcher who uses the product in their daily research. As such, customers are supported by scientists and often experts in the product or its application.
Request NEB Technical Support
Use the following form to request technical support from NEB, or
Call: 1-800-632-7799 (Monday - Friday 9:00AM - 6:00 PM EST).
International customers: please contact your local subsidiary or distributor.
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Production, Quality and Tech Support
Learn how NEB sets a new standard for life science reagents.
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Nowhere does NEB’s “scientists helping scientists” philosophy shine more than in conversation with two NEB scientists who regularly answer customer questions.
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The questions posed to NEB tech support run the gamut from basic procedural and historical questions to complex issues about cutting-edge applications. Our scientists are ready and willing to help!
Is My Tech Support Question Too Basic?
Are you worried that your question is too basic to call NEB technical support? Nathan offers some reassurance.
What is the Most Interesting Call I Have Received on NEB® Tech Support?
Jeremy’s “most interesting call” story highlights the full panoply of resources available when you call with a tech support question.
How Does the NEB® Technical Support Program Add Value for Customers?
A scientist-run technical support program is the hidden value behind NEB’s reagents. Learn how you can benefit!
How Many Questions Does NEB® Tech Support Receive Each Year?
Can you guess how many tech support inquiries NEB receives annually? We think you’ll be surprised!
How Do I Contact NEB® Tech Support?
What’s the best way to get in touch with NEB’s tech support? Whether you call or email, you’ll get answers from bench scientists who have experience with the product!