Home FAQs What do I do if I received an index collision/barcode collision error?

FAQ: What do I do if I received an index collision/barcode collision error?

If you received an index collision error when demultiplexing the NEBNext Multiplex Oligos, upgrade to:

Software Version
Bclconvert 4.1.7 or later
Bcl2fastq Any version
Picard IlluminaBasecallsToSam Any version

Reach out to Technical Support if you have more questions.