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US Customer & Order Support

New England Biolabs values its customers, and strives to make their experience the best it can be. While your technical/scientific questions should be directed to Technical Support, our Customer Support representatives are available to answer your questions about pricing, product availability, ordering and shipping.

If you are looking to order products from NEB for the first time and need to set up a new account with us, please complete our online New Account Application form.

Request US Customer & Order Support

We're here to help. You can live chat with us Monday through Friday from 9 AM to 7 PM ET (excluding most holidays, please note international service times will vary), or contact us by the other methods below.


Phone: 1-800-632-5227 (Monday - Friday 9:00 AM - 8:00 PM ET)
Email: customersupport@neb.com (International customers: please contact your local subsidiary or distributor)
Online form: Request support below.

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Thank you for your inquiry. We regret to inform you that under current U.S. law, NEB is prohibited from conducting business with individuals and entities in your country of residence. As such, we are unable to respond to your request at this time.

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