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US Customer & Order Support

New England Biolabs values its customers, and strives to make their experience the best it can be. While your technical/scientific questions should be directed to Technical Support, our Customer Service representatives are available to answer your questions about pricing, product availability, ordering and shipping.

If you are looking to order products from NEB for the first time and need to set up a new account with us, please complete our online New Account Application form.

Request US Customer & Order Support

We're here to help. You can live chat with us Monday through Friday from 9 AM to 5 PM EST (excluding most holidays, please note international service times will vary), or contact us by the other methods below.


Phone: 1-800-632-5227 (Monday - Friday 9:00 AM - 8:00 PM EST)
Email: customerservice@neb.com (International customers: please contact your local subsidiary or distributor)
Online form: Request support below.

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International Order Support


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 In accordance with the California Consumer Privacy Act (CCPA), residents of California may obtain information about the categories of personal information that we are collecting and the business purpose(s) for which personal information is collected here. In accordance with the European Union General Data Protection Regulation (GDPR) and the UK DPA 2018 (incorporating UK GDPR), E.U. and UK residents may obtain information about our privacy practices and their rights under applicable data privacy laws in our Privacy Policy here.