Privacy Policy

Last updated: January 19, 2026

To view the Privacy Policy in another language, please contact us via the contact details provided herein.

Disclaimer: In the event of any discrepancy or conflict between the English version of the Privacy Policy and versions of the Privacy Policy in other languages, the English version will prevail over the other translated versions.

This Privacy Policy provides information about how New England Biolabs India Private Limited (“NEB India”) collects, processes, uses, stores, shares and transfers information relating to individuals (“Personal Information”), and information about your rights and choices regarding our processing of your Personal Information. Please review this document carefully, as our processing of your Personal Information is subject to this Privacy Policy. If you provide us with any Personal Information relating to other individuals, you represent that you have the authority to do so and have obtained any consent where required, and you acknowledge that such Personal Information may be used in accordance with this Privacy Policy.

A reference to “NEB India,” “we,” “us,” or “our” is a reference to New England Biolabs India Private Limited and any relevant affiliate involved in the Personal Information processing activity.

This Privacy Policy does not apply to Personal Information relating to employees, job applicants, and contractors, who will be provided a separate privacy statement from NEB India where required by law.

How we collect, use, disclose Personal Information

Information We Collect

Information provided by you

You provide us your Personal Information when you register on our website (https://www.neb.com/en-in) or otherwise provide Personal Information while accessing our mobile applications and other websites that we operate or control that include a direct link to this Privacy Policy (individually, a “Site” and collectively, the “Sites”). You also provide Personal Information when you request customer support, or sign up for an NEB or vendor event, webinar, contest or promotion. You may otherwise provide us with or make available your Personal Information through other registration and data capturing processes, including other public sources of such data.

The categories of Personal Information we collect from you are your contact information (such as name, company name, address, telephone number, email address, username and password), and where relevant to fulfill a transaction or request, additional information such as billing or payment information, shipping addresses, end-user information, and credit card information. Additionally, in order to tailor our communications to you, we may ask you to voluntarily provide us with information regarding your scientific areas of interest, experience with our products, contact preferences, and other information relating to your interactions with us or our products and services.

When you visit the Sites or interact with us in other ways, you can refuse to supply Personal Information. However, this may prevent you from engaging in certain Site-related or other activities. By interacting with the Sites or otherwise providing your Personal Information, you agree that we may collect, use, share and/or transfer that information in accordance with the terms and conditions of this Privacy Policy, subject to your rights and our obligations under applicable law.

Information from Cookies, Website Use & Navigation Data

To make the Sites work properly, we sometimes place small data files called cookies on your device. These cookies are used to save your preferences and improve your site experience. Many other websites do this too. 

We use cookies, web beacons, tracking pixels, and other technologies to collect information when you use and navigate the Sites, as well as interact with emails from us. A cookie is a text file that may be stored on your computer’s hard drive when you visit certain websites. With cookies in place, our system will recognize you whenever you use your web browser to connect to our page. Tracking pixels are transparent graphic images, sometimes called web beacons or tracking beacons, that are placed on a web page or in an email to indicate that the page or email has been viewed. Pixels collect information about your browser or device and can also set cookies.

We collect information when you use and navigate the Sites or interact with our emails, such as the URL of the site you came from, the browser software you use, your Internet Protocol (IP) address, IP ports, date/time of access, data transferred, pages visited, amount of time you spend on the Sites, information about transactions conducted on the Sites, and other “clickstream” data. This data is generated and collected automatically, as part of the standard operation of the Sites.

Our Sites use Google Analytics (and Google Signals), a web analytics service provided by Google, Inc. Google Analytics may collect information about your use of the Sites. Google Analytics uses cookies to provide information about visits to our Sites, including number of visitors, the websites from which visitors have navigated to our Sites, and the pages on our Sites to which visitors navigate. More information on Google Analytics can be found in the “Privacy and Terms” section of the Google website.

We also contract with third party advertising networks that collect IP addresses and other information from pixel tags or web beacons on our Sites, in our emails, and on third party websites. These networks use cookies and other device and usage data in order to recognize individuals who have previously visited a particular website. This information is used to measure advertising effectiveness and provide advertisements about our products or services tailored to your interests.

Our Sites may use social media features, such as the Facebook or LinkedIn “like” button, and other sharing widgets. These features, which are either hosted by the respective social media network or hosted directly on our Sites, allow you to post information to your third party social media profile page and share it with others in your network. When you click through social media features from particular websites (including our Sites), the social media network may receive information showing the websites you have visited. If you are logged in to your social media account, the social media network can link your visit to our Sites and other websites with your social media profile, and may deliver advertisements or promotions about our products or services tailored to your interests. Your interactions with social media features are governed by the privacy policies of the companies providing these features.

If you access the Sites using a mobile device, the device ID or IP address may be recorded and used for purposes similar to those of cookies.

Disabling cookies and other tracking technologies may prevent you from using certain features of the Sites. For more information about the cookies and other tracking technologies used on the Sites and your choices regarding their use, please review our Cookie Policy.

Use of Information

This section describes the ways in which we use the Personal Information we collect. Please note that there may be other uses, which we will describe to you when we collect the information.

We use your information to respond to your request (submitted directly or through a third party) for the delivery of products or services, for the use of our Sites under our Terms of Use, and for other purposes. If you order products or services through our Sites or via other means, we may contact you by email to provide information about your order (e.g., order confirmations, shipment notifications, guidelines for how best to use the product, etc.). If you have an account with us, we may also send you email regarding your account status or changes to relevant agreements or policies.

To the extent permitted by applicable law, we may combine the Personal Information that we have collected about you with other information about you obtained from other sources (both online and offline), such as from third parties and public sources. We use this combined information to update, expand, and analyze our marketing leads, identify new customers, and create more tailored advertising. We may conduct marketing analysis and similar research to assist us in making business decisions. Such analysis and research activities may be conducted through third party services, using de-identified or anonymous data and aggregate statistics generated by our information collection.

We may use your Personal Information when we have your consent to do so, where required or permitted under applicable law. If we are using your Personal Information on the basis of consent, you may withdraw your consent at any time (which will not affect the lawfulness of the processing before consent was withdrawn) subject to our legal or contractual restrictions by emailing us at CustomerSupport.IN@neb.com.

Notwithstanding the above, we may use your Personal Information to comply with legal obligations or legal processes, respond to requests from government and other public authorities, and to pursue available remedies or limit damages we or other third parties may sustain.

Sharing/Transferring Personal Information

In general, we may share and/or transfer your Personal Information to affiliates, agents, vendors or service providers who assist us in the process of providing products or services to you, or otherwise perform functions on our behalf. Service providers may use Personal Information we provide to them only as instructed by us. We will not rent, sell or otherwise transfer your Personal Information to a third party for monetary consideration. We reserve the right to disclose Personal Information to third parties where we believe in good faith that disclosure is required to comply with our legal obligations under applicable laws, to cooperate with regulators or law enforcement authorities, to comply with a judicial proceeding or legal process, or to protect the safety, rights, or property of us, our customers, or the public. If we sell or transfer a business unit or asset to another company, we may share or transfer your Personal Information pursuant to the terms of the transaction. In addition, we may disclose information about you to a third party at your request, or if you consent to the disclosure.

When you attend a conference, trade show, or event (either sponsored by us or one where we are a participating vendor) and register or have your badge scanned, your Personal Information will be shared with us, as well as with any partner or third party participating in that event. If you do not want your Personal Information shared with us,  any partner or third party in this manner, do not have your badge scanned. If your badge is scanned by a partner or third party at an event your information will be governed by that party’s privacy policy.

International Data Transfer

Any Personal Information you provide to us, and that we share with affiliates, agents, vendors and service providers, may be stored and processed, transferred between and accessed from India, the United States and other countries,. However, we will handle Personal Information collected through a Site in accordance with the Site’s linked privacy policy, and in compliance with applicable law. Where Personal Information is collected on the Sites and a link to our affiliate entity’s privacy policy is provided at the point at which the Personal Information is collected, the relevant affiliate entity’s collection, use and storage of that Personal Information will be subject to the terms of that linked privacy policy.

Other Web Sites

Our Sites may contain third party content or links to other websites of interest, which are provided solely as a convenience to you. However, once you have used these links to leave our Sites, you should note that we are not suggesting that the third party is an affiliated entity, and that we do not have any control over other websites. Therefore, we cannot be responsible for the protection of any information provided while visiting such websites, and such content and websites are not governed by this Privacy Policy. You should exercise caution and carefully review the privacy statement applicable to the third party content or website in question.

Security

We use commercially reasonable administrative, physical and technical measures intended to safeguard your Personal Information and help protect it from unauthorized access or loss. Users are responsible for maintaining the confidentiality of their own passwords to access the Sites. However, no security can be 100% effective, and you should not expect that your information will remain private under all circumstances. If you have reason to believe that the security of your Personal Information has been compromised, please immediately notify us by contacting us at CustomerSupport.IN@neb.com.

Opting Out

Commercial Communications. If you have opted in to receiving marketing information from us, you may subsequently opt out by: (1) informing us that you no longer wish to receive marketing communications by emailing us at CustomerSupport.IN@neb.com, or (2) using the unsubscribe mechanism at the bottom of our emails. We will comply with these requests unless such communications are required by law or contract or do not require your consent under applicable laws. If you would like to opt-out of receiving communications from affiliates or other third parties with whom we shared data in accordance with this Privacy Policy, please contact such affiliates and third parties directly.

Children's Privacy

We do not knowingly collect Personal Information from children under the age of 18. By accessing our Sites or initiating any communication with us, you represent that you are at least 18 years old. If we determine upon collection that a user is under this age, we will not use or maintain his/her Personal Information without a parent/guardian’s verifiable consent. If we become aware that we have unknowingly collected Personal Information from a child under the age of 18, we will delete such Personal Information from our records.

Data Retention and Access

We retain Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained, and as outlined in this Privacy Policy or as required by law. The criteria used to determine our retention periods include: (1) the length of time we have an ongoing relationship with you; (2) whether there is an applicable legal obligation; or (3) whether retention is advisable to enforce our agreements, satisfy applicable statutes of limitations, resolve disputes, or manage litigation or regulatory investigations.

Data Subject Rights

• Access information about Personal Information: You can request a summary of the Personal Information which is being processed by us and the processing activities undertaken by us with respect to such Personal Data. You can also request for the identities of all data fiduciaries and data processors with whom your Personal Information has been shared by us along with a description of such Personal Information shared.
• Option to not provide the Personal Information: You can always elect not to disclose your Personal Information to us. However, please keep in mind that we may need some information to allow you to register with us or for you to take advantage of some or all of the features offered on our website, and if you choose not to provide that information, your ability to use our website and services may be limited.
• Correction of data: You have an option to always access your account and your Personal Information in order to view, add, alter, update and/or modify Personal Information provided to us. In the event you alter or update your Personal Information provided to us, some additional documents may be required for verification of such updates. This is to protect your account.
• Erasure of Personal Information: You can request for erasure of any Personal Data.
• Right to withdraw consent: You have the right to withdraw your consent previously given for the collection, use or processing of all and/or any part of the Personal Information collected by us, however, please note that this may disrupt your user experience on our website. You may withdraw your consent by writing to us at CustomerSupport.IN@neb.com. We will discontinue processing your Personal Information (and require other third-parties to discontinue processing) once we receive a request from you in writing, however, we have a right to retain and will not be held liable for processing any Personal Information that we collected prior to the said withdrawal request. We may also need to continue processing if such processing is required or authorized under laws applicable in India.
• Right to nominate: You have the right to nominate any other individual who can, in the event of death or incapacity, exercise rights on your behalf.
• Timeline: We will respond to your request as soon as reasonably possible. In general, our response will be within 30 business days. In the event we are not able to respond to you within 30 business days after receiving your request, We will inform you in writing, of the time by which we will be able to respond to your request. If we are unable to provide you with the Personal Information or to make a correction requested by you, we shall inform you of the reasons why we are unable to do so (except where we are not required to do so under applicable Indian laws).
• Right to grievance redressal: If you have a grievance regarding our processing of your Personal Information, please see Contact Information of the Privacy Policy for the grievance redressal mechanism available to you.

You can exercise the rights mentioned above by contacting us at CustomerSupport.IN@neb.com. Our response to such requests will be limited to Personal Information under our direct control.

Changes to Privacy Policy

We reserve the right to change this Privacy Policy from time to time and in our sole discretion. Changes will be effective upon the date the revised Privacy Policy is posted on our website, with the effective date noted in the Policy header at the top of this page. When you visit the Sites, you accept the version of this Privacy Policy in effect at that time. We recommend that you periodically revisit and review this page to obtain the latest information on our privacy practices.

Contact Information

If you have any questions, concerns or complaints about this Privacy Policy or privacy-related practices, please contact NEB India’s grievance officer, Deepa Rajesh, Office Manager, via email at drajesh@neb.com, or via mail at:

Deepa Rajesh

Office Manager

New England Biolabs India Private Limited

Khata No. 239/240/275/88/1, 240/276/89/1/A

Yelahanka Taluk, Bellary Road, Bengaluru

Unit No. 704, Tower 2, Seventh Floor, Phoenix Asia Towers

Byatarayanapura Village, Yelahanka Hobli

Bengaluru, Bengaluru Urban, Karnataka

Further, in case of any complaints, you can contact the Data Protection Board of India in a manner as prescribed by the applicable laws of India.