New England Biolabs’ laboratories more closely resemble those of a research institute than a biotech company, and with good reason; the over 100 scientists at NEB are engaged in research in areas that include enzyme analysis and engineering, epigenetics, RNA biology, and parasitology. As a result, NEB scientists have published over 826 papers to date. In an effort to foster science education, NEB scientists also supervise post-doctoral associates, student interns and Ph.D. students engaged in research projects. With this dual focus on both basic and applied research, NEB’s culture is collaborative and academic. We have relationships with a number of outside laboratories and host weekly seminars that bring together leading researchers with our community to facilitate the exchange of ideas.
From its inception, NEB has always placed a strong emphasis on providing timely and relevant support for its products, often by the very scientists that develop and validate the product. Product queries are directed to bench scientists – at the bench! We strive to offer the highest level of customer service with a personalized approach. You will find the same dedication to customer satisfaction in our administrative staff; whether entering an order, setting up your accounts, or delivering focused and engaging material on the website, we continue to provide our customers with the quality, dependability and value that they have come to expect from us.
Driven by a strong sense of corporate responsibility, NEB has committed to minimizing the environmental impact of its operations, with the ultimate goal of leaving the world a greener/bluer and healthier planet. Towards this end, NEB has made a strong commitment to company-wide “greening” projects. The first and most visible of these steps was the building of the new campus in Ipswich, MA. The main laboratory building is LEED (Leadership in Energy and Environmental Design) certified and was designed to make efficient use of external light. A Solar Aquatics® water reclamation plant treats and cleans the campus’ wastewater, making it suitable for reuse or groundwater recharge. An early step towards a healthier planet was taken by NEB, over 30 years ago, when we started the first shipping box recycling program. That program, still in operation, has been a model for environmentally-minded companies across the nation.
NEB’s commitment to the preservation of the planet’s resources is a real and driving force in the company’s founding of Ocean Genome Legacy Foundation (OGLF), a not-for-profit, private research foundation. OGLF’s mandate is to promote the conservation of marine genomic diversity by creating a permanent library of genomic DNA from as many marine species as possible. The library will preserve and maintain the samples, as well as provide DNA to collaborating researchers. Making these samples widely available will ensure that the secrets stored in a species’ genome will not be irretrievably lost, even once the species is.
Good Citizen Programs
Making the world a better place is a cornerstone of NEB’s mission. Being a good neighbor, locally and globally, is just one way that NEB ensures the betterment of the people it touches. For example, NEB contributes to the community through the New England Biolabs Foundation, which supports environmental awareness, education, health and the arts. By funding grants and programs to encourage engagement in the community, as with NEB’s ArtCorps, NEB is able to reach out and change lives. In combination with OGLF, NEBF is an example of NEB’s enduring promise to improve the communities that it influences.
The international distribution of NEB’s products is achieved through a worldwide network of distributors, affiliates and NEB owned subsidiaries, all committed to providing quality, value and excellent service. For international contact information please go to our International Support page. For customers from countries not listed on our web site please contact firstname.lastname@example.org for additional information.