How Many Questions Does NEB Tech Support Receive Each Year?

Can you guess how many tech support inquiries NEB receives annually? We think you’ll be surprised!

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Ana Egana, PhD:
New England BioLabs in the U.S., receives over 20,000 questions a year, currently. And the numbers continue going up.

Jeremy Foster, PhD:
I provide technical support, not just by the telephone to our domestic customers, but I also provide tech support usually by email to some international customers, notably from Israel. So in a typical year, I probably handle somewhere around 200 questions.

Ana Egana, PhD:
We also have a network of subsidiaries and they also have their own technical teams and they received an additional few thousand questions a year.

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