Ana Egana, PhD:
New England BioLabs in the U.S., receives over 20,000 questions a year, currently. And the numbers continue going up.
Jeremy Foster, PhD:
I provide technical support, not just by the telephone to our domestic customers, but I also provide tech support usually by email to some international customers, notably from Israel. So in a typical year, I probably handle somewhere around 200 questions.
Ana Egana, PhD:
We also have a network of subsidiaries and they also have their own technical teams and they received an additional few thousand questions a year.
Help us celebrate our 50th anniversary! We have hidden 1,000 golden butterflies and are waiting for you to find them. They can be anywhere that you find NEB! Beginning April 15th, be sure to visit our website and tables at tradeshows and events you are attending. Visit our social media channels frequently for tips on where we have hidden the butterflies – and once you find one, either click or scan the code to be eligible for a 50th anniversary prize pack, as well as a grand prize trip to NEB headquarters in Ipswich, MA!.
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