NEB opens from 9:00 AM - 8:00 PM EST. All orders placed Monday through Friday before 8:00 PM EST will be shipped for next business day delivery. Web orders should be placed by 7:30 PM EST to allow time for processing. After 7:30 PM, for guaranteed next day delivery, please place your order with customer service at 1-800-632-5227.
NEB is dedicated to providing research products of the highest purity to the worldwide scientific community and supports this dedication with extensive quality control testing, a commitment to customer service and an intensive research and development program. When you contact NEB either directly or via one of our International offices you will notice our personalized approach to customer service. The same scientists (product managers) who purify and quality-control our products answer technical questions concerning their products. Our research staff is also available as a technical resource to our customers. These staff scientists have expertise in DNA sequencing, methylation, cloning, over-expression, fermentation, protein purification and RNAi.