MGH Charlestown NEBnow
My NEB Freezer Location and Hours
Location:
Joung Lab, Molecular Pathology, Room 6133
149 13th Street
Charlestown, MA 02129
NEBnow® Kiosk, 24 x 7 access
Contact:
Stacy Francis
Phone: (617) 726-5689
sfrancis1@partners.org
NEBnow® Purchasing from Your NEB Product Freezer
Learn how to purchase products from an NEBnow freezer. It’s as quick and easy as 1, 2, 3…
My NEB Academic Accounts
Joanna Hamilton, Ph.D.
Phone: 978-471-2382
jhamilton@neb.com
Learn more about your NEBnow freezer
Products Available in this Freezer
Inventory is replenished every Wednesday. See below for the regularly stocked product list and their estimated availability as of 12/7/2021 1:39 AM.
Are you interested having in an NEB product added to the regularly stocked inventory? Please tell us which product(s) and we'll contact your NEB Account Manager about your request.
NEBnow FAQs
Find the answers to some common questions below. Still have a question? Please contact NEB Customer Service by telephone (1-800-632-5227) or email (freezers@neb.com).
Registration
How do I gain access to the NEBnow Freezer?
When will I receive access to the NEBnow Freezer?
How do I change my user registration information?
Scanning
What if my product cannot be scanned?
Do I have to scan each individual product that I remove from the freezer?
Freezer Restocking
How often are the NEBnow freezer products replenished?
When restocking the freezer, what if the shipping/picking list barcode does not scan?
Product
How do I locate the product I want in the freezer?
How do I know what products are available fore special order?
How do I place a special order from the website?
Password
What if I forget my NEBnow PIN?
Other
What should I do if the freezer appears not to be cold enough or not holding its temperature?
Registration
How do I gain access to the NEBnow Freezer?
You can request access by completing an NEBnow registration form. Click Register for Access under My NEB Freezer Location and Hours.
When will I receive access to the NEBnow Freezer?
NEB will receive your request and will verify your information with your Institutional Freezer Coordinator. Once authorized, you will receive an email with your access information. You should receive this email within 2 business days of submitting your request.
How do I change my user registration information?
To change or update your contact information, please contact NEB Customer Service by telephone (1-800-632-5227) or email (freezers@neb.com)
Scanning
What if my product cannot be scanned?
If you have difficulty scanning your product’s barcode, you can select the Manual Entry button, which can be found on any of the product screens. Type in the product code, and the product will be added to your running order.
Do I have to scan each individual product that I remove from the freezer?
Yes, each product removed or returned to the freezer must be scanned. Each product you scan will be added to or removed from your order. You will have the opportunity to review and confirm your order prior to checkout.
What is a special order?
Participating freezers allow for the purchase of NEB catalog products not stocked in the freezer. Special orders are consolidated delivered to the freezer on the designated restocking day. See Learn more about your NEBnow freezer to confirm your freezer's participation.
Freezer restocking
How often are the NEBnow freezer products replenished?
NEBnow freezer inventory is replenished on a regular basis. Find your freezer's restocking day by viewing Products Available in this Freezer.
When restocking the freezer, what if the shipping/picking list barcode does not scan?
If the picking list barcode does not scan, please contact NEBnow Customer Service by telephone (1-800-632-5227) or email (freezers@neb.com).
Product
How do I locate the product I want in the freezer?
Refer to the map located on the freezer door to locate the tray in which your product is located.
What is a “Special Order"?
Participating freezers allow for the purchase of NEB catalog products not stocked in the freezer. Special orders are consolidated and delivered to the freezer on the designated restocking day. See Learn more about your NEBnow freezer to confirm your freezer's participation.
How do I know what products are available fore special order?
All NEB catalog products are available for Special Order. Select the Special Order button on the home screen to browse NEB products.
How do I place a special order from the website?
At this time, all special orders need to be initiated at participating freezers. See Learn more about your NEBnow freezer for instruction on how to place a special order.
Password
What if I forget my NEBnow PIN?
After three failed attempts of logging into the NEBnow Freezer, you will receive an email providing you with a new PIN. Alternatively, you may contact NEB Customer Service by telephone (1-800-632-5227) or email (freezers@neb.com) for support.
Other
What should I do if the freezer appears not to be cold enough or not holding its temperature?
Please contact your local Institutional Freezer Coordinator if you notice problems with the freezer.
Ineligible item added to cart
Based on your Freezer Program type, you are trying to add a product to your cart that is either not allowed or not allowed with the existing contents of your cart. Please review and update your order accordingly If you have any questions, please contact Customer Service at freezers@neb.com or 1-800-632-5227 x 8.
