NEBnow_banner

Ginkgo Bioworks NEBnow

My NEB Freezer Location and Hours

Location:
8th Floor
27 Dry Dock Avenue
Boston, MA 02210

Hours:
NEBnow® Kiosk, 24 x 7 access

Contact:
Colin Thomson
Phone: (401) 573-5707
colin@ginkgobioworks.com

NEBNow Purchasing From Freezer
NEBnow® Purchasing from Your NEB Product Freezer

Learn how to purchase products from an NEBnow freezer. It’s as quick and easy as 1, 2, 3…

stephanie_graber
My NEB Territory Manager

Stephanie Graber
Phone: (978) 778-4544
Fax: (978) 380-7479
graber@neb.com

Learn more about your NEBnow freezer


NEBnow_FreezerPage_Products_Icon  

Products Available in this Freezer


Inventory is replenished every Wednesday. See below for the regularly stocked product list and their estimated availability as of 10/23/2021 2:42 AM.

Are you interested having in an NEB product added to the regularly stocked inventory? Please tell us which product(s) and we'll contact your NEB Account Manager about your request.

B7204S CutSmart® Buffer 5 ml 8
NEB # DNA Assembly Cloning and Mutagenesis Kits Size Quantity Available
E2621L NEBuilder® HiFi DNA Assembly Master Mix 50 reactions 2
NEB # DNA Modifying Enzymes and Cloning Technologies Size Quantity Available
M0202L T4 DNA Ligase 100,000 units 4
M0202M T4 DNA Ligase 100,000 units 2
M0201L T4 Polynucleotide Kinase 2,500 units 2
M0318L T7 DNA Ligase 750,000 units 4
M0302L T7 Endonuclease I 1,250 units 4
R0176L DpnI 5,000 units 4
R0176S DpnI 1,000 units 2
N3200S 1 kb Plus DNA Ladder 200 gel lanes (0.1 ml) 2
NEB # PCR, Polymerases & Amplification Technologies Size Quantity Available
P0756S Adenosine 5'-Triphosphate (ATP) 1 ml 2
N0447L Deoxynucleotide (dNTP) Solution Mix 40 µmol 4
N0446S Deoxynucleotide (dNTP) Solution Set 25 µmol 2
M0494S Q5® Hot Start High-Fidelity 2X Master Mix 100 reactions 4
M0494L Q5® Hot Start High-Fidelity 2X Master Mix 500 reactions 4
M0273L Taq DNA Polymerase with Standard Taq Buffer 2,000 units 4
R3539L BbsI-HF® 1,500 units 2
R3733L BsaI-HF®v2 5,000 units 4
R0734L Esp3I 1,500 units 4
R3189M NotI-HF® 2,500 units 2
R3189L NotI-HF® 2,500 units 3
R0547L PacI 1,250 units 2

NEBnow_FreezerPage_FAQs_Icon  

NEBnow FAQs


Find the answers to some common questions below. Still have a question? Please contact NEB Customer Service by telephone (1-800-632-5227) or email (freezers@neb.com).

Registration

How do I gain access to the NEBnow Freezer?

You can request access by completing an NEBnow registration form. Click Register for Access under My NEB Freezer Location and Hours.

When will I receive access to the NEBnow Freezer?

NEB will receive your request and will verify your information with your Institutional Freezer Coordinator. Once authorized, you will receive an email with your access information. You should receive this email within 2 business days of submitting your request.

How do I change my user registration information?

To change or update your contact information, please contact NEB Customer Service by telephone (1-800-632-5227) or email (freezers@neb.com)


Scanning

What if my product cannot be scanned?

If you have difficulty scanning your product’s barcode, you can select the Manual Entry button, which can be found on any of the product screens. Type in the product code, and the product will be added to your running order.

Do I have to scan each individual product that I remove from the freezer?

Yes, each product removed or returned to the freezer must be scanned. Each product you scan will be added to or removed from your order. You will have the opportunity to review and confirm your order prior to checkout.

What is a special order?

Participating freezers allow for the purchase of NEB catalog products not stocked in the freezer. Special orders are consolidated delivered to the freezer on the designated restocking day. See Learn more about your NEBnow freezer to confirm your freezer's participation.


Freezer restocking

How often are the NEBnow freezer products replenished?

NEBnow freezer inventory is replenished on a regular basis. Find your freezer's restocking day by viewing Products Available in this Freezer.

When restocking the freezer, what if the shipping/picking list barcode does not scan?

If the picking list barcode does not scan, please contact NEBnow Customer Service by telephone (1-800-632-5227) or email (freezers@neb.com).


Product

How do I locate the product I want in the freezer?

Refer to the map located on the freezer door to locate the tray in which your product is located.

What is a “Special Order"?

Participating freezers allow for the purchase of NEB catalog products not stocked in the freezer. Special orders are consolidated and delivered to the freezer on the designated restocking day. See Learn more about your NEBnow freezer to confirm your freezer's participation.

How do I know what products are available fore special order?

All NEB catalog products are available for Special Order. Select the Special Order button on the home screen to browse NEB products.

How do I place a special order from the website?

At this time, all special orders need to be initiated at participating freezers. See Learn more about your NEBnow freezer for instruction on how to place a special order.


Password

What if I forget my NEBnow PIN?

After three failed attempts of logging into the NEBnow Freezer, you will receive an email providing you with a new PIN. Alternatively, you may contact NEB Customer Service by telephone (1-800-632-5227) or email (freezers@neb.com) for support.


Other

What should I do if the freezer appears not to be cold enough or not holding its temperature?

Please contact your local Institutional Freezer Coordinator if you notice problems with the freezer.