NEBnow_banner

Geniatech Inc NEBnow

My NEB Freezer Location and Hours

Location:

2841 Scott Blvd
Santa Clara, CA 95050

Hours:
NEBnow® Kiosk, 24 x 7 access

Contact:
Shelley Carr
Phone: (605) 300-5961
shelley.carr@roche.com

NEBNow Purchasing From Freezer
NEBnow® Purchasing from Your NEB Product Freezer

Learn how to purchase products from an NEBnow freezer. It’s as quick and easy as 1, 2, 3…

brian_prazinko
My NEB Territory Manager

Brian Prazinko
Phone: (415) 244-9597
Fax: (978) 380-7479
prazinko@neb.com

Learn more about your NEBnow freezer


NEBnow_FreezerPage_Products_Icon  

Products Available in this Freezer


Inventory is replenished every Wednesday. See below for the regularly stocked product list and their estimated availability as of 8/5/2021 2:40 AM.

Are you interested having in an NEB product added to the regularly stocked inventory? Please tell us which product(s) and we'll contact your NEB Account Manager about your request.

NEB # Buffers Size Quantity Available
B7024S Gel Loading Dye, Purple (6X) 4 ml 4
B7004S NEBuffer™ 4 5 ml 4
B0202S T4 DNA Ligase Reaction Buffer 6 ml 3
NEB # DNA Modifying Enzymes and Cloning Technologies Size Quantity Available
M0367L Blunt/TA Ligase Master Mix 250 reactions 6
M0293L Exonuclease I (E. coli) 15,000 units 4
M0206S Exonuclease III (E. coli) 5,000 units 2
M0206L Exonuclease III (E. coli) 25,000 units 15
M0379L Exonuclease VII 1,000 units 25
E2611L Gibson Assembly® Master Mix 50 reactions 4
E6050L NEBNext® End Repair Module 100 reactions 4
M0202L T4 DNA Ligase 100,000 units 20
M0309L PreCR® Repair Mix 150 reactions 15
M5505L USER® Enzyme 250 units 20
M5505S USER® Enzyme 50 units 20
NEB # DNA Plasmids & Substrates Size Quantity Available
N3011L Lambda DNA 1,250 µg 4
N3041L pUC19 Vector 250 µg 4
NEB # Epigenetics Size Quantity Available
R0176L DpnI 5,000 units 8
N4006S HeLa Genomic DNA 15 µg 2
NEB # Markers & Ladders Size Quantity Available
N3232L 1 kb DNA Ladder 1,000 gel lanes (1 ml) 2
N0468L Quick-Load® 1 kb DNA Ladder 375 gel lanes (3.75 ml) 2
N0552S Quick-Load® Purple 1 kb DNA Ladder 125 gel lanes (1.25 ml) 2
N0550S Quick-Load® Purple 1 kb Plus DNA Ladder 250 gel lanes (1.25 ml) 2
NEB # NGS Sample Prep & Target Enrichment Size Quantity Available
M0348S NEBNext® dsDNA Fragmentase® 50 reactions 2
NEB # PCR, Polymerases & Amplification Technologies Size Quantity Available
M0493L Q5® Hot Start High-Fidelity DNA Polymerase 500 units 10
NEB # Restriction Endonucleases Size Quantity Available
R3136S BamHI-HF® 10,000 units 5
NEB # RNA Reagents Size Quantity Available
N0447L Deoxynucleotide (dNTP) Solution Mix 40 µmol 4
M0201L T4 Polynucleotide Kinase 2,500 units 4

NEBnow_FreezerPage_FAQs_Icon  

NEBnow FAQs


Find the answers to some common questions below. Still have a question? Please contact NEB Customer Service by telephone (1-800-632-5227) or email (freezers@neb.com).

Registration

How do I gain access to the NEBnow Freezer?

You can request access by completing an NEBnow registration form. Click Register for Access under My NEB Freezer Location and Hours.

When will I receive access to the NEBnow Freezer?

NEB will receive your request and will verify your information with your Institutional Freezer Coordinator. Once authorized, you will receive an email with your access information. You should receive this email within 2 business days of submitting your request.

How do I change my user registration information?

To change or update your contact information, please contact NEB Customer Service by telephone (1-800-632-5227) or email (freezers@neb.com)


Scanning

What if my product cannot be scanned?

If you have difficulty scanning your product’s barcode, you can select the Manual Entry button, which can be found on any of the product screens. Type in the product code, and the product will be added to your running order.

Do I have to scan each individual product that I remove from the freezer?

Yes, each product removed or returned to the freezer must be scanned. Each product you scan will be added to or removed from your order. You will have the opportunity to review and confirm your order prior to checkout.

What is a special order?

Participating freezers allow for the purchase of NEB catalog products not stocked in the freezer. Special orders are consolidated delivered to the freezer on the designated restocking day. See Learn more about your NEBnow freezer to confirm your freezer's participation.


Freezer restocking

How often are the NEBnow freezer products replenished?

NEBnow freezer inventory is replenished on a regular basis. Find your freezer's restocking day by viewing Products Available in this Freezer.

When restocking the freezer, what if the shipping/picking list barcode does not scan?

If the picking list barcode does not scan, please contact NEBnow Customer Service by telephone (1-800-632-5227) or email (freezers@neb.com).


Product

How do I locate the product I want in the freezer?

Refer to the map located on the freezer door to locate the tray in which your product is located.

What is a “Special Order"?

Participating freezers allow for the purchase of NEB catalog products not stocked in the freezer. Special orders are consolidated and delivered to the freezer on the designated restocking day. See Learn more about your NEBnow freezer to confirm your freezer's participation.

How do I know what products are available fore special order?

All NEB catalog products are available for Special Order. Select the Special Order button on the home screen to browse NEB products.

How do I place a special order from the website?

At this time, all special orders need to be initiated at participating freezers. See Learn more about your NEBnow freezer for instruction on how to place a special order.


Password

What if I forget my NEBnow PIN?

After three failed attempts of logging into the NEBnow Freezer, you will receive an email providing you with a new PIN. Alternatively, you may contact NEB Customer Service by telephone (1-800-632-5227) or email (freezers@neb.com) for support.


Other

What should I do if the freezer appears not to be cold enough or not holding its temperature?

Please contact your local Institutional Freezer Coordinator if you notice problems with the freezer.