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Arbor Biotechnologies NEBnow®

My NEB Freezer Location and Hours

Location:
Tower 500
20 Acorn Park Drive
Cambridge, MA 02140

Hours:
NEBnow Kiosk, 24 x 7 access

Contact:
Jake Haworth
Phone: (857) 301-6366
jhaworth@arbor.bio

NEBNow Purchasing From Freezer
NEBnow® Purchasing from Your NEB Product Freezer

Learn how to purchase products from an NEBnow freezer. It’s as quick and easy as 1, 2, 3…

stephanie_graber
My NEB Territory Manager

Stephanie Graber
Phone: (978) 778-4544
Fax: (978) 380-7479
graber@neb.com

Learn more about your NEBnow freezer


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Products Available in this Freezer


Inventory is replenished every Wednesday. See below for the regularly stocked product list and their estimated availability as of 10/23/2021 2:42 AM.

Are you interested having in an NEB product added to the regularly stocked inventory? Please tell us which product(s) and we'll contact your NEB Account Manager about your request.

NEB # Size Quantity Available
E7560S NEBNext® Multiplex Small RNA Library Prep Kit for Illumina® (Index Primers 1-48) 96 reactions 2
NEB # Buffers Size Quantity Available
B9000S BSA, Molecular Biology Grade 12 mg 2
B7003S NEBuffer™ 3 5 ml 2
NEB # DNA Assembly Cloning and Mutagenesis Kits Size Quantity Available
E1601L NEB® Golden Gate Assembly Kit (BsaI-HF®v2) 100 reactions 4
E2621L NEBuilder® HiFi DNA Assembly Master Mix 50 reactions 5
NEB # DNA Modifying Enzymes and Cloning Technologies Size Quantity Available
M0367L Blunt/TA Ligase Master Mix 250 reactions 2
M0212L Klenow Fragment (3'→5' exo-) 1,000 units 2
E7370L NEBNext® Ultra™ DNA Library Prep Kit for Illumina® 96 reactions 2
M0201L T4 Polynucleotide Kinase 2,500 units 2
M5505L USER® Enzyme 250 units 2
NEB # Epigenetics Size Quantity Available
R0176L DpnI 5,000 units 2
NEB # PCR, Polymerases & Amplification Technologies Size Quantity Available
P0756L Adenosine 5'-Triphosphate (ATP) 5 ml 2
N0447L Deoxynucleotide (dNTP) Solution Mix 40 µmol 2
M0210L DNA Polymerase I, Large (Klenow) Fragment 1,000 units 2
M0541L NEBNext® High-Fidelity 2X PCR Master Mix 250 reactions 20
M0544L NEBNext® Ultra™ II Q5® Master Mix 250 reactions 4
M0297S RNase H 250 units 10
M0314L RNase Inhibitor, Murine 15,000 units 2
NEB # Protein Tools Size Quantity Available
P8107S Proteinase K, Molecular Biology Grade 2 ml 2
NEB # Restriction Endonucleases Size Quantity Available
R3733L BsaI-HF®v2 5,000 units 2
NEB # RNA Reagents Size Quantity Available
M0550S E. coli RNA Polymerase, Core Enzyme 100 units 6
M0551S E. coli RNA Polymerase, Holoenzyme 50 units 2
E2040S HiScribe™ T7 High Yield RNA Synthesis Kit 50 reactions 20

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Special Ordering to this Freezer


Looking for a product not currently stocked?

Place an NEBnow special order for any catalog product and save on freight fees. Special orders are consolidated and delivered to the freezer every Wednesday at no additional charge.*


How to place a special order with NEBnow:

1. Login and tap Place Special Orders.

2. Type NEB product number and then tap product to select it.

3. Tap Add to Order to add to cart.

4. To add another product, tap Clear and repeat steps 2 and 3 above.

5. To checkout and finalize special order, tap Confirm.


How to pick up a special order:

1. Login and tap Special Order Pickup.

2. Remove product from freezer without scanning and tap Exit or New Activity.



* Special orders placed before midnight on Monday will be available for pickup at the freezer on Wednesday


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NEBnow FAQs


Find the answers to some common questions below. Still have a question? Please contact NEB Customer Service by telephone (1-800-632-5227) or email (freezers@neb.com).

Registration

How do I gain access to the NEBnow Freezer?

You can request access by completing an NEBnow registration form. Click Register for Access under My NEB Freezer Location and Hours.

When will I receive access to the NEBnow Freezer?

NEB will receive your request and will verify your information with your Institutional Freezer Coordinator. Once authorized, you will receive an email with your access information. You should receive this email within 2 business days of submitting your request.

How do I change my user registration information?

To change or update your contact information, please contact NEB Customer Service by telephone (1-800-632-5227) or email (freezers@neb.com)


Scanning

What if my product cannot be scanned?

If you have difficulty scanning your product’s barcode, you can select the Manual Entry button, which can be found on any of the product screens. Type in the product code, and the product will be added to your running order.

Do I have to scan each individual product that I remove from the freezer?

Yes, each product removed or returned to the freezer must be scanned. Each product you scan will be added to or removed from your order. You will have the opportunity to review and confirm your order prior to checkout.

What is a special order?

Participating freezers allow for the purchase of NEB catalog products not stocked in the freezer. Special orders are consolidated delivered to the freezer on the designated restocking day. See Learn more about your NEBnow freezer to confirm your freezer's participation.


Freezer restocking

How often are the NEBnow freezer products replenished?

NEBnow freezer inventory is replenished on a regular basis. Find your freezer's restocking day by viewing Products Available in this Freezer.

When restocking the freezer, what if the shipping/picking list barcode does not scan?

If the picking list barcode does not scan, please contact NEBnow Customer Service by telephone (1-800-632-5227) or email (freezers@neb.com).


Product

How do I locate the product I want in the freezer?

Refer to the map located on the freezer door to locate the tray in which your product is located.

What is a “Special Order"?

Participating freezers allow for the purchase of NEB catalog products not stocked in the freezer. Special orders are consolidated and delivered to the freezer on the designated restocking day. See Learn more about your NEBnow freezer to confirm your freezer's participation.

How do I know what products are available fore special order?

All NEB catalog products are available for Special Order. Select the Special Order button on the home screen to browse NEB products.

How do I place a special order from the website?

At this time, all special orders need to be initiated at participating freezers. See Learn more about your NEBnow freezer for instruction on how to place a special order.


Password

What if I forget my NEBnow PIN?

After three failed attempts of logging into the NEBnow Freezer, you will receive an email providing you with a new PIN. Alternatively, you may contact NEB Customer Service by telephone (1-800-632-5227) or email (freezers@neb.com) for support.


Other

What should I do if the freezer appears not to be cold enough or not holding its temperature?

Please contact your local Institutional Freezer Coordinator if you notice problems with the freezer.