Support
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Technical Support
NEB strives to offer the highest level of customer service, with a personalized approach; speak with one of our scientists to get your questions answered.
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US Customer and Order Support
Our Customer Service representatives are available to answer questions about your order, product availability, pricing and shipping.
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International Customer and Order Support
Access the contact information and web addresses for our international subsidiary offices and distribution network.
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Customer Suggestions and feedback
Have a suggestion for the improvement of our products & services? We are always looking to improve. Share your ideas with us!
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Find My Local US Sales Representative
Access the contact information for your the US sales representative in your region, or request to be contacted.
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New Lab / BioTech Discount
Are you setting up a new lab, either academic or biotech startup? Learn more about how you can take advantage of our one-time 40% discount offer.
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Catalog & Literature Request
Order print copies or download PDFs of some of our most popular literature, including brochures, posters, and the NEB Catalog & Technical Reference [print only].
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Business-to-business (B2B) Integrations
Find out how NEB can streamline your procurement processes with options for Punchout and hosted catalogs.
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NEBnow® Freezer Program
Benefit from the convenience of onsite access to our high quality reagents with the NEBnow Freezer Program.
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OEM & Customized Solutions
Looking for custom or bulk products & packaging? Learn more about the benefits of collaborating with NEB.
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Biotech Support
Collaborate with NEB to support your discoveries and help you move through clinical testing, manufacturing, and quality control, and into regulated markets.
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Promoting Science Education
NEB provides educational course support, molecular biology training and supporting materials for iGem and BioBuilderClub.
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Packaging & Shipping
Learn more about how NEB products are packaged and delivered, including how to qualify for free shipping.
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Quality Assurance
NEB strives to deliver the highest quality products; learn more about our quality policy.
