International customers (including Canada) please click here for your country or region contact information.

Technical Support
Phone: 1-800-632-7799 (Monday - Friday 9:00 AM - 5:00 PM EST)
Email:
Online: NEB Technical Support Form

Customer Service
Phone: 1-800-632-5227 (Monday - Friday 9:00 AM - 8:00 PM EST)
Email:
Make a Suggestion: Online Suggestion Form

Orders
Phone: 1-800-632-5227 (1-800-NEB-LABS, 9:00 AM - 8:00 PM EST)
FAX: 1-800-632-7440 (24 hour)
Order Inquiries:
We accept Visa, Mastercard and American Express.

Freezer Program
Phone: 1-800-632-5227 x 7387
FAX: 1-888-632-4436
Email:
New Program Inquiries: Freezer Program Interest Survey

Business Development Inquiries
Email:
Online: Inquiry Form

Customized Solutions & OEM
Email:
Online: Inquiry Form

Mailing Address
New England Biolabs
240 County Road
Ipswich, MA 01938-2723
Phone: 978-927-5054
Fax: 978-921-1350

Directions to NEB
View our Directions page

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